the United Kingdom
Visit course webpage| The award | How you will study | Study duration | Course start | Domestic course fees | International course fees |
|---|---|---|---|---|---|
| UG:Diploma | Distance, Online | 24 weeks | find out | GBP 798 total | GBP 798 total |
The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.
1. Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
2. Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
3. Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
4. Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
5. Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
6. Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
7. Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
8. Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
9. Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints
How Will You Benefit?
Start reaping the benefits by enrolling today!
Career Prospects
Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.
Graduates will typically find work in the following capacities:
Earning Potential
Employees within hotel and hospitality management industry based on 2014 job figures you can expect to earn an average minimum of £19,500 to an average maximum of £61,000. Your experience, the size and location of the establishment you are working for will naturally influence how much you earn. (Source: MyCareer & Seek)
Course Levels Explained
This course leads to the awarding of either a Diploma or Advanced Diploma depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved within each module at the intermediate (Diploma) and advanced (Advanced Diploma) levels. You will be able to learn about what the difference is between the two levels below:
Diploma
Recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.
Advanced Diploma
The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.
Prerequisites
There are NO previous work or education requirements for entry into any course level. Students may enrol directly into the diploma or advanced diploma levels without completing lower ranked qualifications. Graduates can expect higher course levels to result in higher potential salary, positions and skill capabilities.
Course Length
The average time within which students complete studies is:
ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.
Study Mode: Online Learning
This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.
Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance and assessments take place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.
Enrolments statistics reveal that students from the following categories are currently taking advantage of the distance learning experience at ICI:
Recognition & Accreditation
This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC). The courses offered by ICI are unique as they take a very “hands on” approach. Our courses are not designed to teach you just the “theory” behind the industry - they are written and tutored by industry professionals and will fast-track you into a new career of your choice.
Various government departments and business’s have enrolled their own staff with ICI for further training and development and is a strong indicator of acceptance and recognition by employers and industry.
The following is a partial list of companies and government departments which have enrolled or sponsored staff into ICI courses:
Already in the Profession or Industry?
This course and qualification is a great way of consolidating existing knowledge via Recognition of Prior Learning (RPL), updating your industry skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better paid position.
Course fees can be claimed as a tax deduction as long as the course is sufficiently connected to your work activities.
What Do I Get?
All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:
On successful completion of the course you will receive:
Learn more about Hospitality Management, UG:Diploma - at International Career Institute
Visit course webpage£25 Per Week Interest-Free Payment Plan
Contact International Career Institute to find course entry requirements.
Find out what students say about International Career Institute
Great Tutorial Support
I'm sending this email to let you know that Paul is very accommodating and responsive. He immediately responds if I have questions/ inquiries regarding my assessment and gives me detailed information on things I need to learn with regard to the course. I hope I'll continue to have him as my tutor coordinator.
Thank you and have a good day.
- Devis Polinas
Supportive Tutorial Department
I would like to thank you for the helpful guidance provided by the tutorial department. I am happy with my tutor who is very efficient and who is sharing his knowledge and experience with me.
- Galina Paulo
Satisfied Graduate
My name is Steph Bacelic and I have just completed and received back my marks for my final 2 modules in my advanced diploma. I have just sent off my graduation form and am looking forward to receiving it.
I wanted to say thank you for giving me the opportunity to do distance learning, it was a great beginning to a new career and even though I took slightly longer due to work commitments I thoroughly enjoyed the content.
- Steph Bacelic
There are 57 other courses listed from International Career Institute. A selection of these are displayed below:
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Find out more about studying in the United Kingdom
As an international student you may require a valid visa to study at International Career Institute. Read more about the requirements in our Guide to the United Kingdom International Student Visa Requirements.
